Helping your go-live go smooth
Anxiety levels can run high on go-live days, especially if users sense the new program could jeopardise the quality of their work. It’s perfectly reasonable for staff to feel apprehensive when changing the programs they use on a daily basis. People can become attached to their current way of working, as they’ve developed unique ways of maximising their productivity and meeting high standards and, most importantly, they know what they’re doing.
The last thing you need on your go-live day is panic, chaos, and an unhappy workforce. Realistically, there are going to be obstacles that may stand in your way, and they can occur both before and after the changeover. Hopefully, you won’t meet too much resistance, but if you do, ensuring you’ve got provisions in place for the big day is essential to combat problems.
Here are a few ways that you can avoid a nightmare on your go-live day.
Preparation is crucial when you’re attempting to make a significant change to an existing process. Ahead of time, develop a comprehensive list that covers all of the events leading up to the go-live day. The list should include any training sessions, communication with teams, migrating data, and arranging the appropriate IT support.
Thoroughly examine how the switch will happen and consider the negative and positive effects it could have on your workforce. The more research you do, the fewer surprises you’ll have along the way. Arm yourself with as much knowledge as possible regarding the new program. It will give you a better chance of being able to handle any difficult questions that may arise.
Focus and concentration
If your team are dealing with too many changes at once, they may lack the focus to complete their jobs to the appropriate standard. When planning the adjustments that need to be implemented, make a list in order of priority and focus on one aspect at a time. Your workforce should be able to navigate and work freely through the basic program before you add any extras. Focus on getting the functionality of the program right first.
Create an environment that makes people feel as though you’re all in it together. Teamwork is one of the most important aspects of a positive and supportive network of colleagues. If staff feel they can go to anyone for help and discuss their issues openly, they’ll be more open to change.
Some people may be hesitant to share their problems, especially if others appear to be coping well. Creating an open floor for your team to guide one another should develop a sense of synergy.
Attention to detail
During the preparation and research, ensure you pay specific attention to detail. Iron out any creases ahead of time, so you won’t have to deal with them further down the line. Go through all aspects of the new program with a fine-tooth comb identifying any critical problem areas. Try to predict potential issues that could go wrong on the go-live day. You’ll then be able to draw up a solution ahead of time.
Training is one of the most important aspects to consider ahead of a go-live day. If the users aren’t trained correctly, this may lead to chaos and confusion. Ensure you’ve scheduled an adequate amount of time to provide advanced training.
It’s also a smart idea to provide on-going training after the switchover. You’ll be able to draw up a list of issues identified in the first couple of weeks and address them with staff. It’s also a good way of receiving feedback on what’s going right and where there are problems that need to be addressed.
For technical issues, you should have a dedicated team that knows exactly how the program works. The tech team should have been involved with the program since the beginning and have extensive knowledge in their field. They should be accessible on the go-live day to answer any questions and help with any technical faults that may arise.
Go-live days can be intimidating, but the new technology you’re introducing has the power to transform your way of working for the better. By having the appropriate procedures in place and predicting possible pitfalls, you’ll be one step ahead of any problems that might occur.