Using technology to increase overall efficiency
During recent years, the funding for councils across the UK has been reduced considerably as part of the government’s austerity measures – and this trend looks set to continue for at least several years to come. Councils are under pressure to achieve billions of pounds worth of savings. As a result, they’re increasingly looking for ways to work more efficiently and productively than ever before. Saving money, making precious resources stretch further, and thereby avoiding having to axe vital, frontline services in their local communities are the order of the day for council staff.
More collaborative and sustainable ways of working
Reducing travel costs, setting special spending controls, hiring out town halls and sharing back offices are among the fifty suggestions put forward by the Department for Communities and Local Government in 2012, in order to encourage councils to become more efficient.
What’s more, councils have responded to their budgets being squeezed by pursuing more sustainable, environmentally-friendly ways of working. For example, they can lower their energy bills by reducing the number of buildings they work from and improving the energy efficiency of their properties. If a council owns surplus buildings or plots of land, it may sell them in order to raise funds.
Collaborative models of working, such as sharing senior members of staff between councils, are the way forward. Some councils are boosting their buying power by procuring products and services as part of a group rather than as individual organisations. This enables them to make more cost-effective purchases. In addition, councils tend to be more closely engaged with their local communities now than was the case several years ago, as they seek to encourage the public to adopt a more proactive approach to social care, community initiatives, reporting vandalism, etc. Councils are developing stronger ties with private organisations too, as outsourcing some activities enables them to focus on their strengths and work more efficiently.
Technology’s important role in creating efficiencies
A recent report from the Local Government Association, called Transforming Local Public Services, Using Technology and Digital Tools and Approaches, highlights the important role IT has to play in helping councils create efficiencies.
By embracing cloud-based, open-source enterprise technology solutions, many councils have saved hundreds of thousands of pounds. The same can be said of councils that have adopted GPS-mapping technology with the aim of making their waste collection services more efficient. Meanwhile, video-conferencing cuts travel expenses.
The popularity of mobile devices enables council employees to work from a wider range of locations than was possible in the past. The ability to work on the move instead of just in the office can contribute to more effective time management.
The advantages of CRM solutions for councils
One of the chief advantages of using these solutions at work is that they enable employees to complete many day-to-day activities more quickly and efficiently.
In particular, an effective Customer Relationship Management (CRM) system can be a tremendous asset to a council or other organisation, as it has the potential to revolutionise the way the organisation interacts with its workforce, members of the public and other parties. Thanks to the power of web-based CRM solutions, organisations can achieve a comprehensive view of their activities, manage data more efficiently, make better-informed decisions and more easily track the progress of enquiries, and much more.
Experts in CRM development and support
At Ribbonfish, we’re experts in developing, tailoring and supporting enterprise solutions, according to the needs of a range of different organisations. Cloud-based CRM solutions such as Salesforce can be the ideal choice for councils and local authorities. They minimise the amount of infrastructure required, whilst still enabling organisations to streamline their activities and improve people’s experiences.
We know that responsive, easy-to-use enterprise apps can be instrumental in enabling employees in the public sector and beyond to work as productively as possible. As just one example, we have considerable experience of providing support for Cambridgeshire County Council’s systems. We fully appreciate the importance of efficiencies for today’s councils and are committed to offering our expertise and services at a price that represents good value for money. In addition, we’re proud of our track record in meeting or outperforming Service Level Agreement (SLA) targets.
Based in London and operating worldwide, Ribbonfish provides enterprise technology services and support that can enhance your organisation’s efficiency. For information about how we can help you, please contact us online.