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What is Salesforce Health Cloud?

Have you noticed that as time goes on we seem to think there should be a mobile phone app for almost everything? For those growing up in a world of fast-paced technological advances it seems a perfectly logical demand. Now, as technology is get more and more advanced, using apps to monitor our health has also become a priority.

And why shouldn’t we demand such services from our healthcare providers? Have we not already received similar customer relationship management from our banks or even higher education institutions? We routinely use electronic retail facilities, which give us full access to our transactions and deliveries, and yet something as personal as our own healthcare remains in the hands of a remote clique of medical professionals.

With an ageing population also placing strain on healthcare resources, the younger and busier cohort are finding that timely intervention and treatment are ever more difficult to obtain and their voices go unheard. This is a source of great frustration and a recent study discovered that over 70% of that age group are interested in the use of mobile apps to actively monitor their health. Slightly fewer, though still well over 50%, are open to the idea of wearable technology passing on data automatically to their doctor.

 

A Solution is at Hand

This is a situation that has provided a great opportunity to harness new technologies such as the recently introduced Salesforce Health Cloud. At last there’s a fully integrated system available to provide a complete view of patient data. So whether you’re a patient or a provider, you’ll be able to gain easy access to the right information at the right time, be it to do with a patient’s current conditions and medication, or their historic treatments.

Real-time information relating to the patient’s health can be taken and shared across health industry networks by means of secure messaging.

 

Patient Engagement

The Salesforce Health Cloud provides opportunities for better patient engagement in a world where time demands are greater both at the provider and consumer levels. It allows for the prioritisation of tasks tailored to a patient’s needs, and rapid provision of customised care plans.

It goes well beyond what was previously available by connecting patients’ records with practitioners at any time or any place, so if a patient is taken ill on a trip away the information remains available and on file for their own regular provider to log into. This means the healthcare professional gets a more complete view of the patient’s health and the patients themselves become active partners in their treatment.

 

Targeted Care

Such technology allows for one-to-one care to be provided using a patient profile that can collect up-to-date information from multiple sources. Such sources can include electronic medical records, interconnected medical devices, or wearable technology. It’ll also provide a complete treatment timeline with details of the patient’s household relationships, health care providers and any specialists that they’re consulting.

This all adds up to the ability for care to be delivered faster and more efficiently by the correct provider or even by the patient themselves.

Completed tasks can be logged and recorded, whilst forthcoming tasks are arranged by order of priority. Patients are also classified according to known conditions allowing for reminders to be sent automatically for scheduled check-ups. Connection and collaboration between providers and patients takes place in real time across the whole healthcare network.

 

Patient Voice

The Salesforce Health Cloud is designed to give the patient a voice in their treatment. It provides for engagement between patient and professional to take place at a deeper level than the conventional system of care provision allows. Collaboration can take place right across the caregiver network in which the patient can then be an active participant. They’ll be able to receive their care plans, connect with their providers and save time by doing preparation and filling in forms before their appointments.

So at last we finally have a system that can bridge the gap between us as a public who are now used to receiving complete real-time information about everything that concerns us and a health establishment trying to provide the best care in the most efficient way possible. And that has to be a good thing for all concerned.

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