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Our Team

Aside from outstanding technical skills, our team have two main things in common – a passion for the publishing and media industries and a desire to deliver phenomenal customer service. With this winning combination, we can deliver unbeatable results using your enterprise technology, or by helping you to adopt new tools.

Between us we have decades of publishing experience, having managed and delivered high-level business applications cross some of the world’s largest publishers. We also employ the brightest apprentices to ensure that we are always ahead of the curve when it comes to modern-day alternatives to legacy solutions.

Marc Defosse

Marc Defosse

The Fixer

When did you last enjoy working with your supplier? At Ribbonfish, we try to be that “guy” and see implementation as partnership. Understanding your vision so we can deliver it.

Paula Neary

Paula Neary

The Boss

Paula has over 20 years of experience in senior roles across academic, education, trade and STM publishing. Having been on the client-side, she brings deep business knowledge, quality customer service and empathy to the role of Ribbonfish CEO.

Paul Bryson

Paul Bryson

The Organiser

Paul is Head of Operations at Ribbonfish and is known to be a highly motivated and flexible manager. He is experienced at building and leading strong teams to effectively deliver change and business growth.

Paul King

Paul King

The Translator

Paul has over 20 years’ experience working in information technology and academic publishing. He finds that working as a partner for some of the greatest publishers ensures that he maintains his rich understanding of publishers’ needs.

Jean Baptiste-Brossard

Jean Baptiste-Brossard

The Craftsman

JB is a Senior Salesforce Developer/Architect with a long history of delivering CRM projects globally. With an eye for optimum design and a desire to produce top quality work, his programming has become an art form.

Andy Norman

Andy Norman

The Detective

Andy is a Senior Software Developer and architect, with over 25 years’ experience in a wide range of industry sectors. He is never happier than when knee-deep in a tricky coding or design problem.

Alex Kapp

Alex Kapp

The Finisher

Alex has over 20 years’ experience in various operational and technical roles within STM and Educational publishing. This brings a wealth of business expertise and a real understanding of client requirements. Alex likes to get things done.

Sylvain Picory

Sylvain Picory

The Guru

Sylvain is a bilingual certified Salesforce Developer, with extensive knowledge of programming. He prides himself on his ability to provide excellent customer service and support, and goes above and beyond to ensure customer satisfaction.

Tristan Hudson

Tristan Hudson

The Artist

Tristan is a Software Developer. He has over 5 years’ experience supporting critical publishing solutions and is now focussing on building robust, innovative and easy to use solutions.

Chris Trainor

Chris Trainor

The Optimist

Chris started out as an apprentice in 2013 and is now expert in .NET, Crystal Reports, SQL server, Salesforce and WSO2. He has worked on both the support and delivery side of the business, so has varied skills to manage any task well.

Jon Ward

Jon Ward

The Deliberator

Jon is a Software Support Analyst and has over 15 years’ experience working in Academia and Publishing in this role. He relishes the challenge of delivering quality customer service to all clients, all the time.

Saqib Hussain

Saqib Hussain

The Wizard

Saqib has over 18 years’ experience and is the resident polyglot and works across the business from ASP.net to Ektron to Java Script to PHP. He loves pushing boundaries and fixing complex problems.

Yannick Mermet

Yannick Mermet

The BoyWonder

Yannick started with the Ribbonfish team straight out of university. With two years’ experience in the business he is now able to provide top quality solutions to contemporary and legacy systems, and brings a modern twist to solutions.

Stream Conyer

Stream Conyer

The Grimoire

Stream started as an apprentice and is now proficient at Salesforce and loving every minute of it. She works with clients to provide fast and reliable customer service and support. She is adaptable to new situations and ready to take on new challenges.

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