Technical Support, User Training, and Upgrades
Your systems and apps need regular TLC, and sometimes your users also do. Enterprise applications can be complex beasts. If something goes wrong behind the scenes, you need technical experts to support users, upgrade performance, and fix bugs.
It’s essential for organisations to have a flexible support service that caters for its needs, with experts that understand the technology. Sourcing a permanent in-house team isn’t always efficient, and this is where Ribbonfish can offer a solution.
Ensuring that your users are equipped to use new applications
Critical upgrades and updates to your business systems
Squashing those nasty bugs as and when they pop up
Flexible on-site support teams, ready for action when you require
What we do
We don’t just build-and-run, we provide ongoing support to our clients. Whether it’s a Salesforce implementation, or a system built with Microsoft or other technologies, we offer expert support to end users and business managers.
Support may take the form of on-site or off-site technical support, regular maintenance, data integrity assurance, intermittent system health-checks, and performance reports. Our technical support ensures that you improve up-time and maintain efficiency. We take a methodological approach to problem-solving, and aim to resolve issues quickly.